General Support
Account help, billing questions, profile verification, route filters, and anything that isn't a safety emergency.
Contact TruckerConnections
Get in Touch with TruckerConnections
Questions, safety reports, or press inquiries - our team answers every email written by a real person. Most messages get a response within one business day, and urgent safety reports are reviewed the same day.
No phone tag. No chatbots. Email a human and get a human reply.
Email Channels
How to Reach Our Support Team
Pick the channel that matches what you need. Each inbox is monitored by a different team, so using the right one gets you a faster answer.
Safety & Trust Reports
Report a fake profile, suspected romance scam, harassment, or any member behavior that violates our community standards.
Press & Partnerships
Journalists, podcasters, trucking-industry partners, and brands interested in collaboration or data requests.
Before You Email About a Scam
If you suspect a romance scam, do not send any money or share financial details first. Forward suspicious messages to [email protected] with the member's username and screenshots. According to the FBI IC3, 74% of online daters have been targeted by scams - your report protects the next driver too. Our Safety Tips page covers the full FBI-recommended red-flag checklist.
Built for the Road
Support Hours That Fit a Driver's Schedule
Email is monitored across three US time zones so a message sent from a Wyoming truck stop at sunrise gets the same speed as one sent from a Jacksonville delivery dock at midnight.
| Channel | Time Zone Coverage | Hours (Mon-Fri) | Weekends |
|---|---|---|---|
| General Support | EST · CST · PST | 6:00 AM - 9:00 PM CST | 9:00 AM - 5:00 PM CST |
| Safety & Trust | 24/7 monitored | Same-day review | Same-day review |
| Press & Partnerships | CST | 9:00 AM - 5:00 PM CST | Closed |
We don't run a call center, and we don't farm support out to a chatbot. Every email gets read by a person on the trust & support team based out of the Midwest. If you write at 3:00 AM from a fuel island in Laramie, your message will be queued and answered by a human the next business morning.
"Emailed support about a verification issue at 11 PM after my run. Had a real reply waiting when I woke up. That's a first for any dating site I've used." - Ray D., flatbed owner-operator, Little Rock AR
People Also Ask
Quick Answers Before You Email
Most contact-form questions are actually covered below. Read these first - you may not even need to write us.
How do I report a fake profile on TruckerConnections?
Email [email protected] with the member username, a link to their profile if possible, and one or two screenshots showing what looked suspicious - refusal of video calls, money requests, mismatched photos, or pressure to leave the platform. Our trust team reviews safety reports the same day, seven days a week. You can also use the in-profile "Report" button once logged in.
Can I delete my TruckerConnections account?
Yes. Log in, open Settings, choose Account, and select Delete Account - your profile is removed and your data is purged within 30 days, in line with our Privacy Policy. If you can no longer access your login, email [email protected] from the address tied to the account and we will verify and remove it for you within one business day.
Do you offer phone support?
No - TruckerConnections is email-only. Drivers told us they would rather get a thoughtful written answer they can re-read in the cab than wait on hold during a 30-minute break. Email gives our team time to verify accounts, pull logs, and respond properly. For urgent safety matters, [email protected] is monitored 7 days a week.
How long until I get a reply to a general support email?
General support replies within 24 hours on business days (Monday through Friday). Safety reports are reviewed the same day, including weekends. Press and partnership inquiries take 2 to 3 business days because they are routed through our partnerships team in Chicago.
Why don't you have a contact form on this page?
Two reasons. First, contact forms are a top target for spam bots, which slows real responses for real members. Second, emailing us directly creates a record in your own inbox - so if our reply gets stuck in a spam folder, you still have proof of when you wrote. Direct email is faster and more transparent for everyone.